Return Policy

Return Policy

Effective Date: 01/08/2024

Thank you for shopping with Medilines Pharma. We understand that sometimes you may need to return a product, and we are here to help make that process as smooth as possible. Please review our Return Policy below to understand the conditions and procedures for returning items.

1. Eligibility for Returns

Due to the nature of medical products, we generally do not accept returns for items unless they meet specific criteria:

• Damaged or Defective Items: If you receive a product that is damaged, defective, or not as described, you may be eligible for a return or exchange. Please inspect your order upon delivery and contact us immediately if there are any issues.

• Incorrect Items: If we send you the wrong product, please contact us as soon as possible so we can arrange for a replacement or refund.

2. Return Requests

• Timeframe: All return requests must be made within 3 days of receiving your order. After this period, we may not be able to process returns or exchanges.

• Contact Us: To initiate a return, please contact our customer service team at 

• Provide your order number, a description of the issue, and any relevant photos of the damaged or incorrect item.

3. Return Process

• Authorization: We will review your return request and, if approved, provide you with instructions for returning the item. Please do not return products without prior authorization.

• Packaging: Please return items in their original packaging, including all accessories and documentation. Items must be in new, unused condition unless they are defective.

• Shipping Costs: If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs. For all other returns, you will be responsible for the return shipping costs.

4. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned item, we will process a refund to the original payment method. Refunds are typically processed within 7 days of receiving the returned item. Please note that shipping fees are non-refundable.

• Exchanges: If you need an exchange for a defective or incorrect item, we will send you a replacement at no additional cost. If you wish to exchange an item for a different product or due to a change of mind, you will need to follow the return process and place a new order for the replacement item.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Opened or used medical products, personal care items, or pharmaceuticals
• Products purchased from third-party sellers or affiliates

6. Contact Information

For any questions or to start a return, please contact us at: 

Medilines Pharma
Babylon capital, 5th floor, office no. 508, Raipur (CG).
Email Address: support@medilinespharma.com
Phone Number: 6262900050, 6262900051

7. Policy Changes

Medilines Pharma reserves the right to modify this Return Policy at any time. Changes will be posted on our website, and your continued use of our Site constitutes your acceptance of any updated terms.

We appreciate your understanding and cooperation. Thank you for choosing Medilines Pharma. We are committed to providing you with high-quality products and excellent customer service.